Robbery Response Techniques For Staff & Supervisors

Presentation Abstract

Robbery is one of the most feared crimes. Period. Every financial institution — banks, credit unions and thrifts — must provide both initial and continuing robbery response training for ALL employees. It’s not an option — it’s required by all of the state and federal regulatory agencies. The institution’s Security Director is responsible for developing and managing the institution’s Security Program — and the Security Program must contain policies and procedures that address robberies. The number of robberies increases and decreases in every region of the country — it’s a business cycle. The need for a standardized, comprehensive robbery training program remains constant, however. And a separate robbery training program should be developed for managers and executives — because their duties and responsibilities before, during and after a robbery will likely be different than those of staff and their immediate supervisors.

The primary purpose for learning about the specialized crime of robbery is that learning simple, effective robbery response techniques may save lives — and the lives of family members, co-workers and customers. This training process — coupled with the implementation of appropriate policies and procedures — allows and encourages staff and supervisory personnel to make intelligent and informed decisions about responding to a robbery in progress. Knowing what to do during and after a robbery event occurs is just as important as knowing what to do before it happens. Most financial institutions train their employees to respond to only one or two kinds of robberies — and there are actually several robbery methods, each one with its own mechanical characteristics and suggested responses. Developing robbery response strategies logically makes employees more aware of their surroundings and their options — and the planning exercise helps to reveal flaws in the institution’s response and training tactics.

This presentation provides a logical and strategic model that’s designed to help any institution employee understand the true scope of the processes used to prevent and respond to several kinds of robberies. By understanding the cause and effect relationships between the institution’s security devices, policies and procedures — and the observable result — the Security Officer may use this model to design and implement a standardized, institution-wide robbery prevention and response process.

Presentation Topics

  • Introduction
  • Types Of Robberies
  • Critical Decision Making
  • The Difference Between Business Crimes & Personal Crimes
  • Your Robbery Response Plan
  • Robbery Prevention Techniques
  • Robber Descriptions
  • Media Relations
  • Sample Robbery Procedures: Staff Personnel
  • Sample Robbery Procedures: Management Personnel

Presentation Objectives

This presentation is designed to help you:

  • Learn about the different robbery methods and suggested responses
  • Concentrate on using your best customer service skills to “help” the robber commit the robbery
  • Remember the information delivered during the institution’s “annual robbery training event”
  • Understand why robbers prefer having your employees become “allies” instead of “obstacles”
  • Learn about the robbery “dance” training exercise that everyone can relate to — and how to teach it to others
  • Describe a suspect accurately for the responding law enforcement officers

Presentation Audience

  • Security Officers
  • Human Resources Managers
  • Training Managers
  • Retail Operations Managers
  • Supervisors
  • Staff

Presentation Tools

  • Workbook text

Last updated on July 20, 2012

 

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